Refund policy

Return & Guarantee Policy

At Malik's Liquidation, We Value Every Dollar You Spend!

Your trust is the foundation of our business. That's why we treat every order with the utmost care and responsibility. To ensure a seamless shopping experience and give you complete peace of mind, all of our items undergo thorough testing, functional inspection, and detailed photo/video documentation prior to listing and sale.

We are committed to complete transparency, ensuring that what you see is exactly what you get—delivering top quality and unbeatable value straight to your hands.

Eligibility Badges (Product Page)

To make your shopping experience clear, every product displays its return eligibility directly on the product page (located to the right of the product image on desktop, or directly below the image on mobile):

 14-Day Return Eligible: Covered under our standard 14-day return window.

 24-Hour Inspection Guarantee: Covered under our standard 24-hour delivery guarantee.

1. Warehouse Pick-Up Orders

All pick-up orders must be inspected and tested on-site prior to taking the items.

Once an item leaves our warehouse, all sales are FINAL with no returns, exchanges, or refunds.

2. Shipped & Delivered Orders

A. 14-Day Return Policy (Selected Products)
For items designated as "14-Day Return Eligible", customers may initiate a return within 14 calendar days of order delivery. No reason for return is required.

B. 24-Hour Inspection Guarantee (Standard Products)

Due to the nature of clearance and liquidation merchandise, all items not marked for the 14-Day policy are generally FINAL SALE. However, we offer a 24-Hour Functional & Damage Guarantee on all delivered orders:

 24-Hour Window: If your item arrives damaged from transit or exhibits a functional defect not mentioned in the product description, you must report it within 24 hours of delivery.

 Late Claims: Claims submitted after 24 hours from delivery will strictly not be eligible for returns, exchanges, or refunds.

3. Universal Return Requirements (Applies to both 14-Day & 24-Hour Returns)
To qualify for any return, all returned items must strictly meet the following conditions:

 Condition & Packaging: Items must be returned in their original box and packaging, in the exact condition they were received. Items must be cleaned, properly organized, and in resold/re-listable condition.

 Complete Accessories: All original components, user manuals, hardware, and included attachments must be present in the box.

 Serial Number & Item Matching: Every item sold is logged with serial numbers and unique product identifiers in our records. The returned item must match our records exactly. Any attempt to substitute, swap, or return a different item will result in a $0 refund and the forfeiture of the item.

4. Shipping Fees & Refund Deductions

Return Shipping Responsibility: Customers are responsible for all shipping costs associated with returning the item to our warehouse.

Original & Return Shipping Deductions: All original shipping charges paid at purchase are non-refundable. If a return is processed, both the original shipping cost and the return shipping cost will be deducted from your total refund amount.

Return Shipping Labels: Customers have the option to purchase their own return shipping label or request a prepaid return label from us. If we issue the shipping label for you, the label cost will be automatically deducted from your final refund amount.

Restocking Fee: All approved returns are subject to a 5% restocking fee, calculated based on the original purchase price of the returned item(s). This fee will be deducted from the customer’s refund to cover the handling, inspection, cleaning, processing, and restocking of returned merchandise.

 

5. How to Initiate a Return

To submit a return request, please follow these steps:

1. Email Us: Send an email to maliksliquidation@gmail.com with the subject line "Return Request - [Your Order Number]".
2. Provide Details: Include your Order Number, Customer Name, and Date of Delivery (we will cross-reference this information with our system records). No explanation or reason for return is necessary.
3. Ship to Warehouse: Once authorized, send the package to our warehouse address:

Malik's Liquidation Warehouse

1426 Wallace Rd, Unit 1 Oakville, ON

6. Processing Time & Refund Policy

Inspection & Processing: Upon arrival at our warehouse, returns are inspected within 3 to 5 business days.

Refund Issuance: Once the item passes inspection and serial number verification, your refund (minus applicable shipping costs) will be issued to your original payment method.

Processing Delay Notice: We sincerely thank our customers for their patience throughout this process. Complete processing takes time due to return shipping transit, our thorough physical/technical verification process, and standard bank processing delays.